Frequently Asked Questions
Everything you need to know about your luxury fashion experience.
What is the standard delivery time for domestic and international orders?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
Do you offer customization or stitching services for unstitched collections?
Yes, we provide premium stitching services for our unstitched luxury collections. You can select the 'Stitched' option on the product page and provide your measurements according to our size guide.
What is your return and exchange policy?
We accept exchanges for items with manufacturing defects or size issues within 7 days of delivery, provided the tags are intact and the garment is unworn. Please note that customized or stitched outfits are non-returnable.
Can I cancel my order after it has been placed?
Orders can be canceled within 24 hours of placement. Once the order has been processed or shipped, we are unable to accept cancellations.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal for international customers, and Cash on Delivery (COD) for domestic orders within specific regions.
How should I care for my luxury formal wear?
To preserve the intricate embroidery and delicate fabrics, we strictly recommend dry cleaning only for all our formal and bridal collections.